Returns Policy

Returns

Changed your mind? Our goal is to achieve 100% customer satisfaction. We are happy to give you a refund within 30 days from the date you received your item.

How to return an item?

1. Please send us an email to info@acjade.co.uk

• Your name

• Order number

• Reason for return

2. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached. Remember to include your dispatch note that came with the package.

3. Cover your original address label with our return address:

A C JADE

Unit 2L Albany Park

Frimley

Surrey

GU16 7PL, UK

4. Return your package via your local Post Office, remembering to get proof of postage. Keep it safe in case you need to use this as evidence of your return. Unfortunately we do not provide free returns, so you will need to cover the postage cost.

5. Once we receive your item(s) we will issue you a refund and you will be notified. 

Faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please send us an email to info@acjade.co.uk

To help us get this fixed for you ASAP, please include the following information in your email:

Your name

Order number

Product name

Picture of the fault

Description of the fault