Returns Policy

Returns

Changed your mind? Our goal is to achieve 100% customer satisfaction. We are happy to give you a refund within 30 days from the date you received your item.

How to return an item?

1. Please send us an email to info@acjade.co.uk

We want you to shop with complete confidence at Signare Tapestry.

If you're not completely satisfied with your purchase, we're here to help. We offer a simple and hassle-free returns process, making it easy to return eligible items within our returns period.

Simply start your return using our online returns portal, follow the instructions, and you'll receive everything you need to send your item back. Once we receive and inspect your return, we'll process your refund as quickly as possible.

Please ensure all returned items are unused, in their original condition, and include any original packaging and tags.

Your satisfaction is important to us, and we're committed to making your shopping experience as smooth and enjoyable as possible.

If you have any questions about your return, our friendly Customer Service team is always happy to help.

2. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached. Remember to include your dispatch note that came with the package.

Faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please send us an email to info@acjade.co.uk

To help us get this fixed for you ASAP, please include the following information in your email:

Your name

Order number

Product name

Picture of the fault

Description of the fault