Terms and conditions

Cancellation right

If you need to cancel your order for any reason please email us as early as possible at info@acjade.co.uk quoting your name, order number, item description and date of order. If however your order has already been processed and dispatched, you will need to return the unused product to us within 7 working days after the day on which you receive the goods you ordered.
If the cancellation is not about faulty products or incorrectly supplied goods you will be responsible for paying the cost of returning the products to us.

Refund policy

You can return the unused product within 30 days from the date of delivery, provided you have the ‘Parcel Summary’ document or other proof of purchase. Items must be returned with all tags attached, and please ensure that returned goods are in a re-saleable condition as we cannot accept products back which have been used or which are scratched and blemished. These conditions do not affect your statutory rights.
Please email us at info@acjade.co.uk quoting your name, order number, item description and date of order with reason for return. Once we have given you a Return Number you can then return the item to us. Please send all returns to:
Signare, Unit 2L Albany Park, Frimley, Surrey, GU16 7PL
Signare is not responsible for any items damaged or lost in transit. You will be responsible for arranging return of the goods and paying all costs associated with return.
A direct cost of recovery charge will apply to all returned non-defective which is between £2.25 and £4.50. For European and International orders, we will refund the price paid for unwanted items but delivery charges will not be refunded.
Please give us at least 7 days to process your refund once we have received your goods.
The refund will be credited to the payment account. If you provided an email address we will send you an email confirming that we have refunded your card.

Accuracy of content

Signare has taken every possible care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.
If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All images used are mainly for illustrative purposes.
The images are made to represent the colours and design pattern as best that is possible.
However, pattern layout may vary due to the cut of the tapestry material so images may not replicate the product pattern exactly. Sizes are approximate and may vary - therefore, measurements and images are supplied for guidance only.

Product fault

In the unlikely event if there is a fault with your product within 28 days of delivery (or other defect with your order), we will normally offer a prompt repair or exchange of the goods provided.
The fault is clearly as a result of poor workmanship or faulty materials. The fault is not the direct result of normal wear and tear or negligent actions We reserve the right to assess whether the fault meets the above criteria.

Proof of purchase

Please retain your ‘Parcel Summary’ document which is a proof of purchase and will validate the data from which your guarantee will start. It is essential to keep your ‘Parcel Summary’ document to preserve the guarantee.